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How to

Unlock a Mystery Box

Let a shopper open one of the physical Mystery Boxes at your stand with their phone.

If your stand has physical Mystery Boxes, the shopper opens one by tapping it with their phone (or scanning the QR code beside it).

Steps

  1. Open the menu and tap Play games.
  2. Tap the game marked Tap a box. The box numbers are listed under it.
  3. Type the shopper's phone number and tick that they agreed to the game SMS.
  4. Tap Unlock. The button shows the game's name and their number.
  5. Tell the shopper to tap any box with their phone, then type the last 4 digits of their number.

    A Mystery Box unlocked: the shopper taps any box and enters the last 4 digits of their number
    A Mystery Box unlocked: the shopper taps any box and enters the last 4 digits of their number

What happens next

On their phone, the shopper confirms with the last 4 digits of their number and opens the box. It holds a prize or is empty.

The shopper confirms with the last 4 digits of their number
The shopper confirms with the last 4 digits of their number

If they win, hand over their prize.

If it doesn't work

  • The shopper's phone says no play is unlocked: check that you typed their number correctly, then unlock again.
  • The phone doesn't react to the tap: NFC may be off, or not on their phone. They can scan the QR code beside the box instead.

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