moments analytics

If something goes wrong

"Transaction ID is required"

Mobile Money and card sales need the transaction ID from the payment.

A Mobile Money or card sale needs its transaction ID. It proves the payment happened, and it's how your team checks it later.

Mobile Money and card need the transaction ID
Mobile Money and card need the transaction ID

What to do

Type the Transaction ID:

  • Mobile Money: it's in the payment SMS the shopper receives, often called the transaction ID or reference.
  • Card: it's on the card machine slip.

Cash sales don't need one.

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