Promoters
Record sales, give samples and merchandise, and run games at the stand.
Guides
- Your first day as a promoterEverything you need on your first day, from signing in to handing over at the end of the day.
- Sign in to the Promoter PortalSign in with your phone number and a code sent by SMS. There's no password.
- Choose where you're working todayPick today's location, or switch to another activation, so your work is counted in the right place.
- Allow your locationLet the Promoter Portal note where you are when you record a sale, promo item or game.
- Check your dashboard and today's cash-upYour home page shows what you can do, today's money to hand over, and the stock left.
- Find your way aroundThe menu, your notifications, and how to sign out.
- Record a saleAdd what the shopper bought and how they paid, so it counts towards the activation's targets.
- Record a sale that's waiting for paymentSave a Mobile Money or card sale that hasn't come through yet, and mark it paid later.
- Mark a waiting sale paidWhen a Mobile Money or card payment comes through, or fails, update the sale.
- See your salesFind any sale you've recorded, check its status, and open its details.
- Edit payment detailsFix the payment method, transaction ID or buyer's phone on one of today's sales.
- Void a saleCancel one of today's sales, with a reason. Its items go back into stock.
- Ask for a correctionSomething's wrong with a sale from an earlier day? Ask your manager to fix it.
- Give a product sampleSend the shopper a code by SMS, then type it in to hand over their free sample.
- Give brand merchandiseHand out caps, T-shirts and other branded items with a code, the same way as samples.
- Resend a code, or cancel a promo itemSend the shopper a new code, or cancel a promo item they won't collect.
- Set up a game screenTurn a tablet, TV, kiosk or laptop at your stand into a game screen for shoppers.
- Unlock a gameLet a shopper play a game on the game screen at your stand.
- Send a game to a shopper's phoneSend the shopper a link by SMS so they can play on their own phone.
- Unlock a Mystery BoxLet a shopper open one of the physical Mystery Boxes at your stand with their phone.
- Hand over a prizeCheck the winner's prize code, then hand over their prize.
If something goes wrong
- A button is greyed outWhy you can't record a sale, give a promo item or play games right now.
- "Games aren't on right now"The game screen can't show games because the activation is paused, ended or not started.
- "Location off"Your browser is blocking your location, so your records don't show where they happened.
- "No games are on in this activation"Your manager hasn't switched on any games for this activation yet.
- "Paused: subscription expired"Your organisation's subscription has run out, so sales, promo items and games are paused.
- Red messages on the sale formWhat each red message on Record a sale means, and how to fix it.
- "That code is not correct"The promo item code doesn't match the one sent to the shopper.
- "That code isn't right"The sign-in code you typed doesn't match the one we sent.
- "That code wasn't found"The prize code doesn't match any prize won in this activation.
- "That transaction ID is already used by another sale"Each payment can be recorded once. This transaction ID is already on another sale.
- "The SMS could not be sent"The promo item was created, but its code SMS didn't go out.
- "This code has expired"The shopper's promo item code is too old to use. Send a new one.
- "This number has already received a product sample"Each person gets one product sample in each activation.
- "This number has already won" or "already played"The shopper has reached the game's limit for wins or plays.
- "Transaction ID is required"Mobile Money and card sales need the transaction ID from the payment.
- "You've been signed out"Your session ended, so you need to sign in again. Nothing you saved is lost.