Terms of Service

These terms are an agreement between BrandSauce (“we”, “us”) and the agency or brand that signs up for Moments Analytics (“you”, the “customer”). The person who signs up confirms they are allowed to accept them for the organisation. Everyone who uses your account, including promoters and brand viewers you invite, must follow them too.

Moments Analytics lets you plan campaigns and activations, record sales and giveaways, run games for shoppers, and report results through the Admin, Promoter, Games and Viewers portals. We may improve and change features over time. If we remove something important you pay for, we will tell you in advance.

• Keep sign-in details and codes private, and tell us straight away if you think an account has been misused.
• You are responsible for what happens under your accounts and for who you give access to.
• Give accurate details when you sign up and keep them up to date.

New accounts start with a free trial, with the length and limits shown on our pricing. To keep using Moments Analytics after the trial, choose a plan and pay. If you don’t, the account becomes read-only; your data is not deleted when the trial ends.

Prices are in Ghana cedis and exclude VAT and levies, which are added to each invoice. Plans are billed monthly or yearly in advance and renew automatically until cancelled. Upgrades apply straight away; moves to a smaller plan apply from the next renewal. If a payment fails, access may become limited until it is paid.

You can cancel at any time and keep access until the end of the period you have paid for. Payments are not refunded except where we agree to it or the law requires it. We will give at least 30 days’ notice of price changes.

You own the data you put into Moments Analytics. You let us store and process it only to provide and support the service, as described in our Privacy Policy.

You are responsible for collecting it lawfully: telling promoters and shoppers how their phone numbers will be used, getting any consent the law requires for sending them SMS, and following Ghana’s Data Protection Act, 2012 (Act 843).

You can export your reports to Excel while your account is active.

Do not use Moments Analytics to:

• send spam or messages people have not agreed to receive;
• run games or promotions that are unlawful, misleading or unfair;
• collect data you are not allowed to collect, or enter false records;
• break into, overload or disrupt the service, or get around its limits;
• copy, resell or build a competing product from the service.

Codes and messages are sent through SMS and email providers. We send them promptly, but delivery depends on mobile networks and providers we don’t control, so we cannot guarantee every message arrives. Card payments are handled by Paystack under its own terms.

We work to keep Moments Analytics available and to fix problems quickly, but it may sometimes be unavailable for maintenance or reasons outside our control. Moments Analytics needs an internet connection; it does not work offline. Support is given through the channels and response times of your plan.

We may suspend or close an account that breaks these terms, puts the service or others at risk, or is not paid. Where reasonable, we will warn you first and give you time to fix it. When an account closes, you can ask us for your data within 30 days; after that we may delete it.

Moments Analytics, its software, design and brand belong to BrandSauce. These terms give you the right to use the service while your account is active, and nothing more.

The service is provided as it is. As far as the law allows, we are not liable for indirect losses such as lost profit, revenue or data, and our total liability in any 12 months is limited to what you paid us in that time. Nothing in these terms limits liability that cannot be limited by law.

We may update these terms. The date and version at the top show when they last changed. We will tell account holders about important changes before they apply, and using the service afterwards means accepting them.

These terms are governed by the laws of Ghana, and the courts of Ghana deal with any dispute.

BrandSauce, Ghana. Email brandsaucedigital@gmail.com or call 0244 934 333.