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How to

Resend a code, or cancel a promo item

Send the shopper a new code, or cancel a promo item they won't collect.

Send a new code

If the shopper didn't get the SMS, or their code has expired, tap Resend code on the code step. A new code goes to the same number, and the old one stops working.

A new code has been sent
A new code has been sent

Cancel a promo item

Cancel it if the shopper leaves without collecting it, or you chose the wrong item.

  1. On the code step, tap Cancel promo item.
  2. When Cancel this promo item? appears, confirm.

    Cancel this promo item? The item goes back into stock
    Cancel this promo item? The item goes back into stock

The shopper's code stops working, and the item goes back into stock.

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