moments analytics

If something goes wrong

"Paused: subscription expired"

Your organisation's subscription has run out, so sales, promo items and games are paused.

Your agency's or brand's subscription to Moments Analytics has run out. Until it's renewed, you can't record sales, give promo items or unlock games.

The Dashboard shows Paused: subscription expired, and the buttons are greyed out.

Paused: subscription expired, with the buttons greyed out
Paused: subscription expired, with the buttons greyed out

If it runs out while you're working, you may see a Subscription Expired screen instead.

What to do

  1. Tell your manager. They'll get it renewed.
  2. Once they say it's renewed, reload the page. On the Subscription Expired screen, tap Check again.

What you recorded before it expired is safe.

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