moments analytics

If something goes wrong

"That transaction ID is already used by another sale"

Each payment can be recorded once. This transaction ID is already on another sale.

Each payment can be recorded only once. The transaction ID you typed is already on another sale.

What to do

  1. Check the number. A single wrong digit is the most common cause.
  2. If it's right, the sale may already be recorded. Look for it in Sales history.
  3. If it was recorded twice by mistake, void the extra one. That works for today's sales only.

Related

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