Edit, suspend or remove a user

In the menu, click Users, then click the person to open their page.

The page shows their contact details, their account, when they last signed in, and whether they use two-step sign-in. For a promoter, it also shows whether they're on an activation.

Change their details or role

1. On their page, click Edit.
2. Change what you need. You can change their role within your agency or brand. They'll need to sign in again.
3. Click Save Changes.

Resend their invitation

If someone hasn't set their password yet, their page says so. Click Resend invite to send a new link. It works for 72 hours.

Suspend or deactivate them

Use this to stop someone's access while keeping their history.

1. On their page, click Edit.
2. Change Account status to suspended or deactivated, and give a reason.
3. Click Save Changes.

They can't sign in, and they see the reason when they try. To restore their access, set them back to active.

Turn off their two-step sign-in

If someone has lost the phone or email their codes go to, open Edit and turn off their two-step sign-in. They can turn it on again once they're in.

Remove them

On their page, click Delete, then Yes, delete.