Agencies and brands each have their own plans. Prices are on the pricing page. Your own plan and how much of it you've used are in Plan & usage, which only admins can open.
The free trial
Every new agency or brand starts with a free trial of the plan it chose. You don't pay anything during the trial.
- It lasts 14 days, unless you've been told otherwise.
- During the trial, some limits are lower than the plan's own. By default: 2 active activations, 10 promoter accounts, 200 promo item SMS a month and 3 exports a month.
- You can switch the trial to another plan at no charge.
When the trial ends without a plan being paid for, recording pauses until you pay. Nothing is deleted. See If a payment is late or your plan ends.
What plans limit
| Limit | What counts |
|---|---|
| Active brands (agencies) | Brands that are active, not suspended or deactivated |
| Active campaigns | Campaigns that are active or paused. Completed and cancelled ones don't count |
| Active activations | Activations set to Active. Drafts, paused, completed and cancelled ones don't count |
| Admins and managers | Accounts that can sign in. Suspended or deactivated ones don't count |
| Promoter accounts | The same: suspended or deactivated promoters free up a place |
| Brand viewers | Unlimited on every plan |
| Games per activation | Games added to one activation |
| Promo item SMS a month | Codes sent to shoppers for samples, merchandise and prizes, and game links |
| Months of history | How far back reports, sales and promo items go |
| Days of audit log | How far back the audit log goes |
Some features also depend on the plan: Trivia and Mystery Box games need Growth or higher, and requiring two-step sign-in for everyone needs Pro or higher.
Exports (Excel and report PDFs) are unlimited on paid plans. Only the free trial has a monthly cap.
When you reach a limit
What you already have keeps working. You just can't add more until you:
- free one up: for example, complete an activation that's over, or deactivate someone who's left;
- buy an add-on: extra promoter accounts, admins and managers, active activations or active brands, without changing plan. See Buy add-ons and SMS;
- buy an SMS pack, if the month's promo item SMS have run out;
- or upgrade. See Choose or change your plan.
You're warned by email and in the app when you're near a limit, and when you reach one.
History
Your plan keeps a set number of months of history. A campaign or activation that ended before then is hidden from reports, but not deleted: moving to a plan with more history brings it back.
Enterprise
For larger teams, Enterprise plans have limits and features agreed with you. To talk about one, email support@momentsanalytics.com.