Most questions are answered in this help. Search at the top of any page, or start from If something goes wrong, which lists every message you might see and what to do about it.
Who to ask
Many things can only be changed by someone in your own team. Asking them first is the quickest way.
| You need… | Ask |
|---|---|
| To be added to an activation, or a change to prices, stock or games | Your manager |
| A correction to a sale from an earlier day | Your manager. See Ask for a correction |
| An account, a new role, or someone removed | An admin of your agency or brand |
| Your invitation sent again, or your email address changed | An admin of your agency or brand |
| The plan renewed, an add-on, an SMS pack or an invoice | An admin of your agency or brand |
| To follow a different brand (brand viewers see one brand each) | The admin who added you |
| A brand moved to another agency, or out of one | Moments Analytics support |
| A payment made outside the website recorded, or an Enterprise plan | Moments Analytics support |
| Something that looks wrong and isn't covered here | Moments Analytics support |
Not sure who your admin is? Promoters can ask their manager. Anyone else can ask Moments Analytics support, who will tell you.
Contact Moments Analytics support
- Email: support@momentsanalytics.com
- Phone: 0244 934 333
So it's sorted the first time
Tell us:
- Who you are: your name, your agency or brand, and your role.
- Where: which portal, and the page you were on.
- What happened: the exact message you saw. A screenshot helps.
- What it's about: the campaign or activation, and for a sale its transaction ID.
Never send a password, a sign-in code or a recovery code. Moments Analytics staff will never ask you for one.