Your work is never deleted because of a late payment. At worst, recording pauses until you pay.
Before the renewal
- Paying by card with auto-renew on: the card is charged on the renewal date. You get a reminder before.
- Paying by Mobile Money or bank transfer: you get reminders by email before the renewal date and on the day. Pay from Plan & usage.
If a renewal isn't paid
The usual timeline, counted from the renewal date:
| When | What happens | Can you still work? |
|---|---|---|
| Renewal day | The payment is overdue. A banner shows in the Admin Portal | Yes, everything works |
| Day 3 | A card renewal is tried again | Yes |
| Day 7 | The grace period starts | Yes |
| Day 14 | A final reminder: read-only tomorrow | Yes |
| Day 15 | The account becomes read-only | No: see below |
Your Moments Analytics team may set different days. The banner always says how many days are left.
When the account is read-only, or a trial has ended
| Who | What still works | What stops |
|---|---|---|
| Admins | Signing in, and Plan & usage, to pay. Tap Renew Subscription to get there | The rest of the Admin Portal shows Subscription Expired until it's paid |
| Managers | Signing in | The Admin Portal shows Subscription Expired. Ask an admin to renew, then tap I've renewed — check again |
| Promoters | Signing in | Recording sales, giving promo items, unlocking games. They see Paused: subscription expired |
| Game screens | Nothing to play | Games show "Games aren't available here at the moment" |
| Brand viewers | Their dashboard and reports | Nothing changes for them |
Getting going again
An admin pays for the plan in Plan & usage. As soon as the payment is received, everything works again. Promoters tap Check again, or reload the page. See Choose or change your plan.
If you cancel
You keep your plan until the end of the period you've paid for. After that, it works the same as a read-only account. You can reactivate before the period ends.