moments analytics

Understand Moments Analytics

What it is, agencies and brands, every role and what it can do, who sees what, plans and getting help.

10 steps. New to Moments Analytics? Start at step 1 and follow “Next” at the bottom of each page.

Start at step 1 The whole guide, as one page or PDF

1.The basics

  1. 1What Moments Analytics is, and who uses itThe platform in one page: what it does, the four portals, and who uses each one.
  2. 2Agencies and brandsThe two kinds of account, what changes between them, and which one you are.
  3. 3The roles, explainedEvery role in Moments Analytics: who it's for, what it can and can't do, where it signs in, and who adds it.
  4. 4Who sees whatWhich brands, activations, sales, phone numbers and billing each role can see.

2.How it works

  1. 5How a campaign worksCampaigns, activations and what's inside them, their statuses, what gets recorded, and how results are counted.
  2. 6Notifications and emailsWhat each role is told about, in the app and by email, and why you can't turn them off.
  3. 7Shoppers, privacy and dataWhat's kept about shoppers, why only their phone number is asked for, and who can see it.

3.Plans and payments

  1. 8Plans, trials and limitsWhat the free trial includes, what each plan limit counts, and what happens when you reach one.
  2. 9If a payment is late or your plan endsWhat happens, day by day, when a renewal isn't paid or a trial ends, and how to get going again.

4.When you need help

  1. 10Getting helpWho to ask for what, and what to include so it's sorted the first time.