Moments Analytics tells each person only what concerns their role. Everything shows under the bell in your portal. Security and billing notices also arrive by email.
Notifications can't be turned off. They're kept to what you need to act on, and they're the same for everyone with the same role.
Promoters
In the Promoter Portal:
| You're told when… | For example |
|---|---|
| You're added to an activation, or taken off one | "You've been added to Accra Mall Tasting & Sales" |
| Your activation starts tomorrow (in the evening) | "Accra Mall Tasting & Sales starts tomorrow at Accra Mall" |
| An activation you're on is paused, or back on | "… is paused. Don't record sales or promo items until it's back on" |
| Stock is running low, or has run out | "Only 5 Sunny Malt 330ml left" |
| Your manager approves or rejects your correction | "Your correction was approved: the GH₵ 20.00 sale is voided" |
Admins and managers
In the Admin Portal:
| You're told when… | When |
|---|---|
| An activation starts today, with a warning if it has no promoters | In the morning |
| Promoters at a live activation haven't recorded anything yet | At midday |
| Stock is running low, or has sold out | As it happens |
| A promoter voids a sale, or asks for a correction | As it happens |
| An activation or campaign has ended | As it happens |
Admins only are also told about:
- the team: someone is added, removed, suspended, reactivated, or given a new role (not when you did it yourself);
- the plan: you're near a limit or have reached one, the trial is ending or has ended, a payment is in its grace period or final reminder, or the plan has expired.
Brand viewers
In the Viewers Portal, brand viewers are told when one of their brand's activations starts, when it ends, and when a campaign ends, so they know when the results are ready.
About your own account
Everyone except promoters is told, in the app and by email, when:
- your password is changed or reset;
- your sign-in is locked after too many wrong passwords (it unlocks in 15 minutes);
- two-step sign-in is turned on or off, new recovery codes are made, or a recovery code is used;
- you're signed out everywhere.
If you didn't do it, change your password straight away and tell your admin.
Anyone is told when their role changes or their account is active again.
Emails about the plan
The plan's emails (trial reminders, renewal reminders, receipts, late payments, limits and SMS) go to the organisation's email address and to every admin. Managers don't get them.
For the full list of SMS and emails, and how to tell they're really from us, see Every SMS and email we send.
Someone isn't getting them
- Suspended or deactivated accounts get nothing until they're active again.
- Emails: check spam, and check the email address on the person's account. An admin can correct it in Users.