Use this page to check whether a message is really from us.
- Emails come from no-reply@momentsanalytics.com. If you reply, it goes to support@momentsanalytics.com.
- SMS come from the sender name Moments.
SMS
| SMS | Who gets it | Example |
|---|---|---|
| Sign-in code | Promoters, when they sign in | "Your Moments Analytics code to sign in is 123456. It expires in 10 minutes. Don't share it with anyone." |
| Two-step sign-in code | Anyone who chose SMS for two-step sign-in | The same, "to sign in" or "to turn on two-step sign-in" |
| Phone confirmation | Someone signing up | "Your Moments Analytics code to confirm your phone is 123456. It expires in 10 minutes." |
| Promo item code | A shopper getting a sample or merchandise | "Your Sunny Malt code for Accra Mall Tasting & Sales is 123456. Give it to the promoter to collect your …" |
| Prize code | A shopper who won a game | "Sunny Malt: you won … ! Show this code to a promoter at … to collect it: …" |
| Game link | A shopper playing on their own phone | "Sunny Malt: your spin is ready! Play Sunny Spin here: … (valid 30 minutes)" |
Emails about your account
| When | |
|---|---|
| Welcome to Moments Analytics: set up your account | An admin added you. The link lasts 72 hours |
| Welcome to Moments Analytics | You signed up yourself, or you were added as a promoter |
| Your Moments Analytics code | A code to sign up, or for two-step sign-in by email |
| Reset your Moments Analytics password | You asked to reset it. The link lasts 30 minutes |
| Your Moments Analytics password was changed | Your password changed. If it wasn't you, reset it now |
| Your Moments Analytics sign-in has been locked | 5 wrong passwords in a row |
| Two-step sign-in is on | Two-step sign-in was turned on for your account |
Emails about your plan and payments
Sent to your business email (set in My Business) and your organisation's admins.
| When | |
|---|---|
| Your 14-day free trial has started | You signed up |
| Your trial ends in 3 days / Your trial has ended | Near and at the end of the trial |
| Payment receipt | Every successful payment, with the invoice number |
| Your … subscription renews in 7 days | Before renewal. Pay by Mobile Money or bank transfer, or your saved card is charged |
| Your subscription payment is overdue | Renewal wasn't paid |
| Your subscription is in its grace period | The last days before the account becomes read-only |
| Final reminder: your account becomes read-only tomorrow | The day before |
| Your subscription has ended | It wasn't renewed |
| You're at 80% of your … limit / You've reached your limit of … | A plan limit is nearly or fully used |
| You've used 80% of your promo item SMS / … used up | The month's SMS allowance is running out, or gone |
| … promo item SMS expire on … | A purchased SMS pack is about to expire |
Emails about rentals
Sent to your organisation's contact email at each step: requested, approved: payment due, equipment handed over, due back tomorrow, overdue, returned, completed and cancelled. Each subject starts with the rental number, for example "Rental RNT-202610-0002 approved: payment due".
Emails from the website
When you send an enquiry on momentsanalytics.com, you get a copy: We've got your request. Our team replies by email.
Documents
- Receipts open in a new tab, ready to print or save as a PDF. See Invoices, receipts and renewals.
- Report PDFs have a cover, then every section of the report. See Read a campaign report.