moments analytics

If something goes wrong

"Access Denied", signed out, or a list won't load

Pages you might land on, and what to do about each one.

"Access Denied"

Your role doesn't include this page. For example, managers can't open Billing or Users.

The Access Denied page
The Access Denied page
  • Click Go back to return to your dashboard.
  • If you need the page, ask your admin. See Who can do what.
  • Signed in with the wrong account? Click Sign in with a different account.

"You've been signed out"

Your session ended, so you need to sign in again. It happens when you, or someone using your account, clicks Sign out everywhere, or after a long break. Anything you saved is still there.

Signed out because the session ended
Signed out because the session ended

If you didn't sign out everywhere and it keeps happening, change your password.

A list won't load

You see Try again when a list couldn't load, usually because the connection dropped.

A list that couldn't load: Try again
A list that couldn't load: Try again

Check your internet connection, then click Try again.

Related

Was this page helpful?