| You see | What it means | What to do |
|---|---|---|
| This game link isn't valid | The link is wrong or incomplete | Open it again from the SMS. If it still doesn't work, ask a promoter |
| This play has expired | It wasn't played in time | Ask a promoter to unlock a new play for you |
| This play was cancelled | A promoter cancelled it | Ask a promoter to unlock a new play |
| Nothing to play here | No game is waiting for you | Open the link from your SMS, or tap a Mystery Box |
| No play yet | No box is unlocked for your number | Ask a promoter to unlock one for your number |
| This box isn't part of a game right now | The box isn't in use | Try another box, or ask a promoter |
For promoters: if the shopper didn't get the SMS, tap Resend link on their card. See Send a game to a shopper's phone.