| The screen says | What to do |
|---|---|
| That code didn't work | The screen code was already used, or more than 10 minutes passed. On your phone, tap Set one up for a new code |
| Games aren't on right now | The activation is paused, not started, or over. See "Games aren't on right now" |
| No games are on right now | No game is switched on for this activation. Ask your manager |
| This game is played on shoppers' own devices, not on this screen | This game is sent to shoppers' phones by SMS. See Send a game to a shopper's phone |
| All prizes have been given out | The game's prizes have run out. Ask your manager to add more |
| You're offline | Check the Wi-Fi or mobile data. The screen carries on once it's back |
A play doesn't appear on the screen
- Check the screen shows the game station, not the sign-in page. If it's signed out, set it up again.
- If your stand has more than one screen, check which one you sent the play to under Play on.
- The play waits 10 minutes. After that, unlock a new one.